Longhorn Skull & Roses

Return & Refund Policy – Starfire Engravings

At Starfire Engravings, each item is carefully engraved and prepared with attention to detail.

Because many of our products are custom engraved, personalized items cannot be returned or exchanged unless they arrive damaged or defective.

If your order arrives damaged during shipping, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you with a replacement.

For non-personalized items, returns may be accepted within 14 days of delivery if the item is unused and in its original condition. Customers are responsible for return shipping costs.

We take pride in our craftsmanship and want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we will do our best to make it right.

Shipping Information – Starfire Engravings

Orders are typically processed within 2–5 business days. Each glass is carefully engraved and prepared in our shop before shipping.

Shipping times will vary depending on the carrier and destination. Once your order has shipped, you will receive a tracking number to follow your delivery.

All items are carefully packaged to help ensure your glassware arrives safely.